Reducing Service Calls
Products Used
Rolling Service Doors
Model #ESD10Thermiser® Insulated Rolling Door
Model #ESD20Thermiser Max® Insulated Rolling Door
Model #ESD30Rolling Fire Doors for Safety and Security | Cornell
Model #ERD10 and ERD11Extreme® 300 Series High Performance Rolling Door
Model #EPD 300 (service curtain) and EPI 300 (insulated curtain)
CHALLENGE: Receiving doors are prone to damage from impact by pallets and forklifts due to the high activity. Constant service calls and repairs are a drain on budgets. Neglecting repairs can lead to the need for a complete door replacement, and a loss of profit due to inactivity of the damaged door.
ACTION: Analysis of records and calls to determine the top issues. (1) Perform ethnographic research by visiting customer stores to learn more about the application, field conditions and how employees use the doors. (2) Employ door knowledge and expertise to either recommend the best available protection device, or develop a product specifically for the customer’s needs.
RESULT: The retailer can be sure to reduce the number of service calls and overall service cost on receiving doors. Not only are repair costs reduced, but the lifecycle of the door is increased and there will be fewer issues with other components.
ACTION: Analysis of records and calls to determine the top issues. (1) Perform ethnographic research by visiting customer stores to learn more about the application, field conditions and how employees use the doors. (2) Employ door knowledge and expertise to either recommend the best available protection device, or develop a product specifically for the customer’s needs.
RESULT: The retailer can be sure to reduce the number of service calls and overall service cost on receiving doors. Not only are repair costs reduced, but the lifecycle of the door is increased and there will be fewer issues with other components.
